Refunds & cancellations

Changing or cancelling a class

Cancel or reschedule through your Rezerv booking account. The cancellation cutoff and any late-cancellation or no-show consequence displayed before you confirm the booking apply. If no cutoff or penalty was disclosed, contact us; we will not apply an undisclosed penalty.

A cancellation within the permitted window releases your booking and restores the applicable class credit, subject to its original validity. Late cancellations and no-shows may use the credit or incur the charge disclosed at booking. Cancelling a session does not automatically refund the package used to book it.

Package and membership refunds

Unless the offer provides otherwise, purchases are not refundable for a change of mind, non-attendance, or unused credits that expire under the validity terms disclosed at purchase. Contact us about exceptional circumstances; any discretionary accommodation will be confirmed in writing.

This does not exclude refunds or other remedies required by law, including for services not provided as agreed. We will refund verified duplicate payments and overcharges for the excess amount collected.

If Somma cancels or cannot provide a service

If we cancel a class, we will restore the class credit or help you reschedule. If we cannot provide the purchased service and a replacement is not acceptable to you, you may request a refund for the undelivered portion. For a package, this is based on the amount paid for the affected unused sessions; we will explain the calculation before processing.

Stopping a recurring membership

Follow the renewal and cancellation conditions disclosed when you purchased. Use your booking account where cancellation is available, or email us to request cancellation and confirmation of the final billing date. Stopping future renewal does not automatically refund a period already paid for. Statutory remedies and the exceptions above still apply.

How to request a refund

Email hello@sommastudio.co with your booking-account email, purchase or booking reference, payment date, amount, and reason. Do not send your full card number, security code, password, or one-time code.

We aim to acknowledge requests within two Philippine business days and give a decision or progress update within seven business days after receiving the information needed to investigate. If a review takes longer, we will explain the next step.

How refunds are paid

Approved refunds are returned to the original payment method. We aim to submit an approved refund within five Philippine business days and confirm submission by email. The payment provider and issuing bank control when it appears in your account; we will share the available reference and help trace delays.

Refunds are in PHP. Your bank’s exchange rate and fees may make the amount in your card’s home currency differ from the original debit. A pending card authorization is not necessarily a completed charge; contact us if your bank shows a debit without a confirmed purchase.

Consumer rights

Nothing in this policy removes rights or remedies under applicable Philippine law or prevents you from raising a concern with your bank or an appropriate authority. The terms disclosed at purchase continue to apply to that purchase; later policy changes do not remove existing rights.

Contact the studio

Somma Studio is operated by Core Movement Group, Inc.

Email: hello@sommastudio.co
Phone: +63 917-184-5992